FREQUENTLY ASKED QUESTIONS:
What should I do if they miss a spot?
We offer a quality house cleaning service however mistakes can occur. If so call us within 24 hours of your cleaning and we will correct the mistake at no extra charge.
What should I do before my cleaning?
In order to make our house cleaning services more efficient, we ask that you pick up toys, clothing and any other items before the housekeeping team arrive.
Do I have to be home during the cleaning?
Since we clean Monday - Friday most customers aren't home. A vast majority trust us with a key to their homes. For security all keys are individually coded and cross-referenced.
Am I liable for work's compensation, insurance or employment taxes?
We take care of personal liability with regard to work-related injury and security taxes. Some independent cleaning services may not, which make homeowners liable.
What if something is damaged during my cleaning?
We are fully insued so will do our best to either repair or replace that item.
Do I provide cleaning supplies or equipment?
No every cleaning team comes prepared with all cleaning supplies.
What happens if I need to reschedule my cleaning?
Just give us a call 72 hours before your cleaning and we will do our best to accommodate your scheduling needs.
How can I pay for the cleaning services?
Payment is due the day of your service. Most customers find it convenient to simply leave a check however you also call the office and make a payment with your credit card before the day of the cleaning.
What happens if my life style changes?
If the number of people or pets in your home increases the price of your cleaning may also increase. When there are more people or pets its in the home there is more to clean and in order for us to ensure that you get the best cleaning each time we do this.
What happens if my pet has an accident?
If your pet is sick or if it just has an accident we are not responsible of cleaning it up. We ask that you let us know ahead of time if you would like us to clean the area where they accident happened.
Charlottesville's Earhtly Cleaning
1313 Belleview Ave. Suite 6A
Charlottesville, VA 22901
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